Sectors
Real estate and construction

Driven by the dynamism of major urban centres with strong technological and ecological constraints, public or private players in the real estate and building and public works sectors (developers, management companies, investors, property developers, large networks of experts and real estate agents) are now transforming their offers through digital technology. The VO2 Group teams support them throughout their transformation process and the management of their business performance.

Transformation & challenges
1
The acceleration of smart cities

Promoters are opening up to digital, IOT and AI. Monitoring and analysis of massive data produced by sensors, cameras…require specific know-how (data science, development of machine learning algorithms…) and the implementation of adapted solutions (advanced data visualization, radio/wireless protocols…).

2
The connected building, a reality!

Controlling one’s home or offices from one’s smartphone or thanks to connected objects (temperature, security, lighting…) is more and more anchored in the uses. Whether new, renovation, corporate real estate or co-working, construction players must structure an offer at the cutting edge of technology.

3
Service innovation

The real estate players or “Real Estech” are upgrading their services to optimise the customer/salesman relationship over time : mobile applications (diagnosis, price of a property by geolocation, credit research, maps, etc.), virtual showroom/VR, connected housing, seller and buyer extranet, customer relationship management tool, etc…

Our services
Customer Experience
Development of the B2B and B2C customer experience, improvement of the owner/tenant and manager/investor customer journey, improvement of the customer relationship.
Customer centric marketing
Framing and deployment of CRM and customer relationship management systems for developers, landowners and end customers, development of the customer culture.
Commercial performance
Audit and optimisation of business processes (lead acquisition, nurturing, customer relationship management over long cycles, etc.).
Animation / deployment of project framing methodology
Design Thinking, UX/ UI design.
Project support in agile mode
Implementation SalesForce Sales / Marketing / Customer Service / Partner Portal
Project framing, specification, UX/UI design, testing, production, support for deployment in France and abroad.
Web and mobile product design
Framing, UX/ UI design and development of web and mobile applications.
Product Owner
Steering, coordination of business activities / CIO and animation of complex projects, audit and framing, functional specifications.
Product Manager
Feasibility study, architecture and costing solutions, technical specifications, user stories, support for technical and functional solutions implementation, Devops, testing, writing documentation, Front/Back/Mobile/Cloud developments.
Data Management (Talend partner)
Big Data architecture framework, data governance, database migration and on-premise or cloud data storage, ETL, data quality, etc…
Data Visualisation/ Reporting
Framing, support for implementation and ownership (Qlik partner, Tableau, Thoughspot).
Innovation through AI and IOT
Predictive maintenance, Anomaly detection (meters, connected elevators…), AI-Chatbot customer service.
Change management
Deployment audit, action plan and roadmap, framing and implementation of drivers, KPIs and monitoring tools, user assistance, writing of user guides/operational procedures, deployment of exchange tools (chatbot, gaming platform).

OUR DISCOVERY
APPROACH

For a tailor-made support & and an increased experience, come and challenge your projects with our Digital Factory, UX Studio and LAB teams.

L’humain au cœur des nouvelles stratégies d’engagement client

Les enseignements du Luxe

 

Depuis deux ans, l’expérience d’achat est profondément renouvelée notamment dans le secteur du Luxe. Le clienteling est devenu un incontournable de la nouvelle relation client et un véritable atout concurrentiel pour les marques.

 

Contactez-nous vite pour découvrir les 5 étapes clés de la mise en place du « conseiller augmenté », au plus près de vos besoins. 

 

Youhou ! Merci beaucoup !