SALESFORCE

Gold partner of the editor SalesForce, world leader in omnichannel customer experience solutions, VO2 FORCE offers a packaged and global service combining a consulting approach and operational expertise – customer experience consulting, UX, expertise and innovation centers, integration of solutions, TPM – in synergy with IT, DATA and AI experts.
BENEFITS
Sales management, sales teams, B2B / B2C: Sales Cloud

– Market cartography of the company.

– Master database on customer segmentation and different rules.

– Commercial actions follow-up.

– Animation of the sales teams.

– Client assets of the company / Single Customer View.

Marketing / Communication : Pardot, Marketing Cloud

– Market cartography of the company and its targets.

– Marketing automation/loyalty program.

– Onmichannel Customer journey by type of player (Head quarter, in-store Sales Associates) and customers.

– Lead digital generation.

– Completion of prospect information from the field.

– Digital performance .

– Definition and monitoring of KPIs.

E-commerce : Commerce Cloud

– Activation of additional distribution channel.

– Additional source of customer data creation.

– Animation of a network of resellers and performance measurement.

– Setting up of the services pricing.

– Management of user profiles and relational actions (business rules, gamification, etc.).

After-sales service: Service Cloud

– Management of after-sales service requests (product information, repair estimates, customer complaints).

– Management of distance sales by the after-sales service.

Analytics & AI : Einstein, Tableau

– Analysis and linking to data sources.

– Self-service dashboards and detailed reports.

– 360° customer vision.

– Product vision / logistics.

– After-sales service vision.

– Monitoring of performance and marketing actions.

– Communication to decision-making teams.

Advise

Challenging your consumer journey, (re)framing your customer and business processes, optimizing the configuration of your Salesforce platform, supporting your roll-out, optimizing the management of your services and your load plans… VO2 FORCE accompanies you from the audit phase to the recommendation of actions to optimize and accelerate your digital transformation by considering all customers, IS and organizational impacts (processes, tools, project governance).

UX / UI Studio

Based on a consulting and design thinking approach, VO2 FORCE accompanies you from A to Z in your user-centric projects: from the definition of your needs to the creation of web/mobile interfaces, we take a particular care in the validation phase of our UX/UI leads with users, before committing ourselves in the integration and interfacing phase with the Salesforce ecosystem.

Salesforce integration

Specialized in the implementation and integration of customized Salesforce solutions, our team of certified consultants helps your teams, business and IT, to get the most out of the Salesforce multi cloud platform (Sales, Service, Sales, Marketing, Analytics, Platform…). Multidisciplinary, we also help you to take up major challenges of interconnection with your IS, front/back development but also data architecture, management / operation / visualization of your data.

Clienteling – customer engagement

The VO2 FORCE customer engagement applications respond to the challenges of physical commerce – customer recognition / valorization, omnichannel vision of salespeople, services or targeted offers. The customer advisor is thus “augmented”: unique customer vision whatever the information or purchase channel, provision of omni-channel services (social media, e-commerce site, customer service, emailing) to personalize the advice, activate revisit, repurchase, recognition or loyalty.

Change Management

A major digital transformation project is always accompanied by a phase of organization and appropriation of processes and tools by all employees: end users, ambassadors, local managers and top management. We intervene from the framing phase of the appropriation process to the continuous animation of the project, the measurement of the commitment and performance of your teams.
Our partners
We combine our know-how focused on the customer experience with innovative and secure software solutions that are leaders in their field and complementary in their approach.
Toucan Toco deploys simple and operational data storytelling (dataviz) applications.
A secure and scalable cloud data platform, Snowflake offers easy access to all data.
Qlik is an end-to-end data integration and analysis platform.
Tableau offers a revolutionary new approach to BI and allows you to quickly connect, view and share data.
Talend is the leader in Cloud Data Integration (ETL).
Thoughtspot is an AI-powered conversational and visualization platform.