Expertises
CHANGE MANAGEMENT

A major digital transformation project is always accompanied by a phase of organisation and appropriation of processes and tools by all employees, including internationally: end users, ambassadors, local managers and top management. VO2 Group ensures the success of projects from the framing phase of the appropriation process to the continuous animation of the project, the measurement of team engagement and performance, with first-rate partners.

OUR SERVICES
Deployment audit
– Number of users, business context, means…
– Action plan and roadmap, framing, pilots, KPIs & follow-up…
– User training.
– Drafting of user guides / operational procedures.
– Exchange tools (chatbot, gaming platform).
Framing and setting up of pilots
Project communication management
Animation of training / webinars / Community sessions
Change management strategy
Roll-out support
Continuous optimisation of the solution in relation to TMA
KPIs & Monitoring
– Deployment of change management tools.
OUR REFERENCES

OUR DISCOVERY APPROACH

For a tailor-made support & and an increased experience, come and challenge your projects with our Digital Factory, UX Studio and LAB teams.

L’humain au cœur des nouvelles stratégies d’engagement client

Les enseignements du Luxe

 

Depuis deux ans, l’expérience d’achat est profondément renouvelée notamment dans le secteur du Luxe. Le clienteling est devenu un incontournable de la nouvelle relation client et un véritable atout concurrentiel pour les marques.

 

Contactez-nous vite pour découvrir les 5 étapes clés de la mise en place du « conseiller augmenté », au plus près de vos besoins. 

 

Youhou ! Merci beaucoup !