Expertises
DIGITAL AND OPERATIONAL TRANSFORMATION

The multiplication of transformations digital platforms, customer relations, collaboration, regulatory, data or AI driven solutions, are taking place at all levels of the company. Our teams of digital transformation consultants and business experts (Banking-Insurance, Retail, Media/Telecom, Automotive Industry, Real Estate), support the challenges of digital, cloud, data and AI acceleration and the impacts on your organisations and business processes.

CHALLENGES

At an organizational level, the impacts are major (user experience, operational performance, internal and external communication) and require a rethinking of the organizations, processes and services by demonstrating agility and communication to the business departments and senior management.
OUR SERVICES
Audit of processes and organizations
Irritant detection
Roadmap for digitalization project
On-boarding seminar facilitation
New vision, new organization, new process, new solution…
Executive or team coaching
Workshop on change management through appropriation
Setting up of TOM
Control mapping
Target organizational framework
Position definition, workflow.
Training and deployment of methodologies
Lean Management, Design Thinking, business canvas, Scrum.
Change management
Deployment audit, action plan and roadmap, framing and implementation of pilots, implementation of KPIs and monitoring tools, user assistance, writing of user guides/operational procedures, deployment of change tools, chatbot, gaming platform…
Team building
Associated with the digitalization of the customer or company experience.
OUR REFERENCES

OUR DISCOVERY
APPROACH

For a tailor-made support & and an increased experience, come and challenge your projects with our Digital Factory, UX Studio and LAB teams.

L’humain au cœur des nouvelles stratégies d’engagement client

Les enseignements du Luxe

 

Depuis deux ans, l’expérience d’achat est profondément renouvelée notamment dans le secteur du Luxe. Le clienteling est devenu un incontournable de la nouvelle relation client et un véritable atout concurrentiel pour les marques.

 

Contactez-nous vite pour découvrir les 5 étapes clés de la mise en place du « conseiller augmenté », au plus près de vos besoins. 

 

Youhou ! Merci beaucoup !